Delivery & Returns
WHERE DO WE SHIP TO
We ship worldwide through FedEx or DHL
DUTIES AND TAXES
All United Kingdom orders will have the UK VAT added on at checkout.
All product prices displayed for other destinations (EU, USA & Rest of the world), are exclusive of all taxes and duties. The receiver will be responsible and liable for all import/customs duties and any local sales taxes by the receiving country jurisdiction. Parcels will not be released if the necessary customs and duties are not settled. We will keep you informed before and after your parcel has been dispatched.
Shipping is free for all orders to UK, USA, EU. There is a standard shipping fee of £50 for Rest of the world countries.
Each Matturi piece is made to order. Once we receive your order our atelier will take 4 weeks to handcraft and create your piece. We will keep you informed regularly on progress by email.
An email notification will be sent to you once the ready to be shipped and we will re-confirm your delivery instructions.
RETURNS AND EXCHANGES
All jewellery (execpt earrings) can be returned within 14 days of purchase. Please ensure that items are returned new and unused, together with all packaging material. Returns that do not meet our policy will not be accepted. Please contact us on firstname.lastname@example.org to inform us of a return so that we can authorise it. We may ask you to send us images/video to our Whatsapp number +44 07843066623.
The client/buyer is responsible for all return shipping costs and must ensure that item is packed in the proper manner to avoid damage; in the original boxes with bubble wrap and preferably with an insured/approved courier such as DHL, Fedex. Matturi Jewellery will not be responsible for any items lost or damaged during transit. We will also consider an exchange if the problem is of a manufacturing nature. Should this be the case then you will have to wait for 4 weeks for a new piece to be made.